Gestionnaire senior de programmes techniques, Développement de produits / Senior Technical Program Manager, Product Development
Core
Lead multiple complex, cross-functional technical programs to deliver measurable business outcomes and support functional OKRs within Product Development.
Role type
Senior Technical Program Manager (TPM)
Builds
End-to-end delivery of technical programs and product features across Zendesk
Domain
SaaS / Customer Experience Software
Deliverable
production ML models | product features
Required skills
Cross-functional program leadership, OKR alignment, risk mitigation, stakeholder management, agile methodologies (Jira, Confluence, Kanban), global team coordination
Preferred skills
Experience leading programs in software engineering organizations, mentoring program managers
Technologies
Jira, Confluence, Kanban
Responsibilities
Lead concurrent technical programs ensuring delivery against milestones; Drive OKR delivery by partnering with KR owners; Identify cross-functional dependencies and design execution plans; Own program governance including decision-making forums and escalation paths; Manage scope, critical path, and change control; Facilitate complex alignment and decision-making in ambiguous situations
Seniority
Senior, hands-on IC