Gestionnaire senior de programmes techniques, Développement de produits / Senior Technical Program Manager, Product Development
Core
Leading multiple complex, cross-functional technical programs to deliver measurable business outcomes and support functional OKRs within Product Development.
Role type
Senior Technical Program Manager (TPM)
Builds
End-to-end delivery of technical programs and product features across Zendesk
Domain
SaaS / Customer Experience Software
Deliverable
production ML models | product features
Required skills
Cross-functional program leadership, OKR alignment, risk mitigation, stakeholder alignment, change management, execution discipline, global program management, agile methodologies
Preferred skills
Mentoring program managers, process improvement, navigating ambiguity
Technologies
Jira, Confluence, Kanban
Responsibilities
Lead concurrent technical programs ensuring delivery against milestones and quality bars; Drive OKR delivery by aligning supporting programs with a cohesive narrative; Identify cross-functional dependencies and design execution plans to reduce delivery risk; Own program governance including decision forums and escalation paths; Manage scope, critical path, and change control to limit surprises; Facilitate complex alignment and decision-making in ambiguous situations.
Seniority
Senior, hands-on IC