CRM Platform Tech Lead (Solutions, Delivery & AI)
Core
Technical anchor for CRM engineering team, translating business requirements into scalable solutions and driving AI-first development.
Role type
Senior IC Tech Lead (CRM Platform)
Builds
Enterprise CRM solutions, complex integrations, and AI-driven features for customer experience platforms.
Domain
SaaS / Customer Service / CRM
Deliverable
production ML models | product features
Required skills
Apex, LWC, SOQL, REST/SOAP APIs, declarative automation, AI-assisted coding, CI/CD, Agile sprint execution, code reviews, technical mentoring
Preferred skills
Salesforce Platform Developer II certification, Salesforce Einstein implementation, Lead-to-Cash ecosystem tools (CPQ, Marketing Automation)
Responsibilities
Translate high-level requirements into executable technical solutions; Champion AI adoption to accelerate delivery and reduce technical debt; Lead sprint execution and unblock developers; Build complex, business-critical features and integrations; Mentor engineers and enforce development best practices; Ensure code quality and seamless deployments via CI/CD.
Seniority
Senior, hands-on IC
