Principal AI Success Strategist, Customer Success
Core
Own end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategies and driving execution from adoption to scale.
Role type
Principal AI Success Strategist (Customer Success)
Builds
Multi-year AI adoption programs and strategic roadmaps for enterprise customers
Domain
Enterprise SaaS / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
Project & Program Management, Product and Technical Knowledge (Generative AI, integrations), Business & Strategic Acumen, Consultation & Communication, Analytical & Outcome-Focused, Forward-Thinking & Pragmatic
Preferred skills
AI Domain Expertise, Channel & Adoption Strategy
Technologies
Zendesk Resolution Platform, Generative AI
Responsibilities
Lead design, planning, and execution of comprehensive AI adoption roadmaps; Serve as design authority for AI deployments; Partner with executives to co-create forward-looking AI strategies; Align cross-functional teams (Product, Services, Sales); Coordinate engagement activities and resource sequencing; Maintain recurring outcome-driven cadences; Measure and drive impact via data-driven insights; Advise on Responsible AI & Compliance
Seniority
Principal, hands-on IC with strategic mentorship
