Licensed P&C Customer Service Representative
Core
Assist customers with policy servicing, billing inquiries, coverage questions, and policy changes via calls, emails, and chats.
Role type
Licensed P&C Customer Service Representative
Builds
Customer service interactions and policy administration
Domain
Insurance (Property & Casualty)
Deliverable
client delivery
Required skills
Property & Casualty insurance licensing, inbound call handling, customer inquiry resolution, data entry, process improvement, mentoring, project execution, complex problem resolution
Preferred skills
None stated
Technologies
None stated
Responsibilities
Handle customer inquiries via calls/emails/chats, input and track data in databases, collaborate to improve processes, mentor new hires, act as liaison to other departments, execute projects, resolve complex questions
Seniority
Individual Contributor
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