IT Operations & Delivery Excellence Lead
Core
Strategic leadership role driving Agile transformation, operational efficiency, and AI integration within the IT organization to improve delivery velocity and cross-functional alignment.
Role type
Senior IC IT Operations & Delivery Excellence Lead (Strategy & Operations)
Builds
Enterprise Agile frameworks (Kanban, Scrum, SAFe), AI-integrated workflows, and the 'How We Work' operating model.
Domain
IT Operations / Strategy & Operations / Agile Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Agile transformation leadership, organizational change management, framework scaling (Kanban/Scrum/SAFe), AI tool integration, stakeholder alignment, metrics definition, executive coaching
Preferred skills
Strategy & Operations experience, thought leadership in Agile communities, advanced Agile certifications (PSM III, SAFe PCC)
Technologies
Jira, Atlassian Rovo, Confluence, enterprise AI tools
Responsibilities
Drive cross-functional delivery strategy and Agile framework adoption; Integrate AI tools to automate workflows and optimize knowledge discovery; Scale Kanban alongside Scrum and SAFe practices; Own and maintain the master Confluence site and 'How We Work' training program; Coach Scrum Masters and support Product Owners/Engineers; Lead strategic evolution of the Atlassian suite; Establish value-based metrics and KPIs for transformation progress; Engage with senior executives to align transformation goals with organizational strategy.
Seniority
Senior, hands-on IC with strategic leadership scope