Senior AI Data Engineer
Core
Design and ship fine-grained, contextually rich datasets powering Zendesk's customer-facing analytics application and internal support operations.
Role type
Senior AI Data Engineer
Builds
ELT pipelines, SQL-based data models, and scalable data assets for business reporting and analytics.
Domain
Customer Experience (CX) analytics, Cloud Data Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Data pipeline development, SQL data modeling, dbt, Python, Cloud columnar databases (Snowflake/BigQuery/Redshift), Performance testing, Capacity planning, Cost optimization
Preferred skills
AI-augmented engineering practices (agentic IDEs, prompt engineering), Apache Spark, Lean/6 Sigma principles, CRM analytics
Technologies
Snowflake, dbt, Airflow, Kafka, AWS, Kubernetes, Terraform, GitHub Actions, Looker
Responsibilities
Develop and maintain ELT pipelines for business reporting; Build and optimize SQL-based data models; Support AI-enabled operating model initiatives; Identify improvements in data delivery and system efficiency; Collaborate on scalable data model requirements; Contribute to technical vision and innovative data solutions
Seniority
Senior, hands-on IC