Forward Deployed Engineer
Core
Design, build, and deliver production-grade AI solutions and integrations for enterprise customers, acting as a hybrid engineer and strategic consultant.
Role type
Senior IC Forward Deployed Engineer (Technical Presales)
Builds
Production-grade AI agent workflows, LLM-powered integrations, custom connectors, and data pipelines for Zendesk customers.
Domain
Enterprise SaaS, Customer Experience, AI/LLM
Deliverable
production ML models | product features
Required skills
Full-stack engineering (Python, JavaScript/TypeScript, backend languages), LLM application development (RAG, vector stores, prompt engineering), Cloud infrastructure (AWS/GCP/Azure), Systems integration (ETL, APIs), Troubleshooting complex technical issues
Preferred skills
Prior FDE or Solutions Engineering experience, LLM frameworks (LangChain, LlamaIndex), Zendesk product knowledge, ML operationalization (monitoring, SLOs), Data governance
Technologies
Python, JavaScript/TypeScript, React, Node, Java, Ruby, Go, AWS, GCP, Azure, Docker, Kubernetes, LangChain, LlamaIndex, Haystack, Vector DBs
Responsibilities
Lead end-to-end technical delivery of AI solutions from discovery to production rollout; Build production-grade integrations and custom connectors; Troubleshoot escalated technical blockers across data, infra, and model behavior; Collaborate with Sales and Product teams to map systems and define integration patterns; Translate customer learnings into product feedback and roadmap items
Seniority
Senior, hands-on IC
