Senior Product Designer
Core
Lead design for Zendesk's Foundational and Core Platform, shaping the ecosystem's critical pillars and AI-native interactions for millions of daily users.
Role type
Senior Product Designer (Platform & AI)
Builds
Flagship features, core infrastructure, and AI-native interaction patterns for Zendesk's global platform.
Domain
Customer Service SaaS / AI Product Design
Deliverable
production ML models | product features
Required skills
Platform-level design, AI-native interaction design, code-based prototyping (agentic IDEs), systems thinking, design systems contribution, research & journey mapping, mentoring, strategic ambiguity navigation, accessibility.
Preferred skills
Enterprise-grade SaaS experience, three-in-a-box model experience, visual craft expertise.
Technologies
Figma, agentic IDEs (Claude Code, Cursor), AI tools
Responsibilities
Lead multi-quarter platform initiatives from problem framing to ship; Define design direction for ambiguous platform problems; Design AI-native interactions (agent workflows, tool-use, streaming states); Prototype in code when static mocks are insufficient; Translate technical complexity into scalable experiences; Mentor designers to raise craft bar; Influence product roadmap with design insight; Partner with Design Systems team; Use research frameworks to solve real customer problems.
Seniority
Senior, hands-on IC with mentorship responsibilities
