Cloud Solution Architect – AWS
Core
Design and lead scalable, secure, and compliant cloud architectures on AWS, focusing on data engineering, identity management, serverless applications, and contact center solutions.
Role type
Senior Cloud Solution Architect (AWS)
Builds
Scalable cloud infrastructure, data platforms, and contact center integrations for Zendesk's customer service products.
Domain
Cloud Computing / Data Engineering / Customer Experience
Deliverable
production ML models | product features | infrastructure
Required skills
AWS Solutions Architect expertise, Identity and Access Management (IAM, Cognito, Federation), Serverless architecture (Lambda, API Gateway, EventBridge), Data Engineering (RDS, DynamoDB, Glue, ETL), Infrastructure as Code (Terraform, CloudFormation), Cloud Security & Compliance (GDPR, CCPA, FedRAMP), CI/CD pipeline integration.
Preferred skills
Multi-cloud or hybrid cloud experience, DevOps tooling, AI/ML solution design (SageMaker, Comprehend, Lex), Zendesk ecosystem integration.
Technologies
AWS (Lambda, API Gateway, EventBridge, SQS, RDS, DynamoDB, S3, Glue, Athena, Cognito, IAM, Connect), Terraform, CloudFormation, PostgreSQL, Aurora, ElastiCache, Redis, Zendesk.
Responsibilities
Design secure, highly available cloud architectures; Architect IAM solutions with federated authentication; Drive best practices for event-driven serverless applications; Design scalable data engineering platforms; Plan integration strategies for Amazon Connect; Enforce cloud security measures and compliance; Define and implement IaC using Terraform and CloudFormation; Collaborate with DevOps to integrate IaC pipelines into CI/CD; Produce architecture documentation and design decisions.
Seniority
Senior, hands-on IC
