Staff Software Engineer - Edge
Core
Build and manage Zendesk's global edge infrastructure, including proxy tier, CDN, and load balancing, to route billions of HTTP requests daily.
Role type
Staff Software Engineer (Edge Infrastructure)
Builds
Global CDN platform, proxy tier, and cloud firewall services for Zendesk's customer experience products.
Domain
Cloud Infrastructure / Edge Computing / Distributed Systems
Deliverable
production ML models | product features | infrastructure
Required skills
HTTP/TLS management, load balancing, reverse proxying, CDN operations, Linux administration, Docker, Kubernetes, AWS, Terraform, Go, CI/CD pipeline design, observability (metrics/traces)
Preferred skills
Modern SaaS experience, caching solutions, Cloudflare/CloudFront/Fastly expertise, async documentation, Go development
Technologies
AWS, Cloudflare, Envoy, OpenResty, Terraform, Kubernetes, Docker, Golang, Spinnaker, GitHub, Datadog
Responsibilities
Build and manage the best-in-class proxy tier servicing billions of requests; Manage the global CDN platform; Plan deployment of complex changes and long-term design decisions; Act as a second set of eyes for peer code and deployment plans; Ship code to production; Use DevOps best practices to build and run systems
Seniority
Staff, hands-on IC with strategic planning
