AI Agent Abuse Prevention Engineer
Core
Design secure agent architectures and lead threat modeling to detect, mitigate, and govern abuse stemming from AI agents across Zendesk's products and customer integrations.
Role type
Senior Staff technical leader (AI Agent Security)
Builds
Secure agent SDKs, apps, API flows, and anomaly detection systems for AI agents
Domain
SaaS customer support platform + AI/ML security
Deliverable
production ML models | product features | infrastructure
Required skills
threat modeling, application/API security, OAuth/token lifecycle, session management, LLM/agent security, prompt injection mitigation, cross-functional technical leadership, behavioral analytics
Preferred skills
incident response, forensic investigations, agent safety/trust & safety program building, privacy/compliance frameworks (SOC2, GDPR)
Technologies
OAuth, token lifecycle, session management, SDKs, APIs, telemetry, behavioral analytics
Responsibilities
Lead threat modeling for AI agent features and APIs; design and prototype mitigation controls (sanitization, policy gates, sandboxing); build anomaly detection rules and telemetry; act as SME for AI agent investigations and define containment playbooks; collaborate with Legal/Privacy and Product teams
Seniority
Senior Staff, hands-on IC with strategic influence
