Senior Fullstack Engineer
Core
Building and maintaining the Zendesk AI Agents platform (frontend and backend) to enable businesses to design conversations and automate workflows.
Role type
Senior Fullstack Engineer (AI Agents)
Builds
Zendesk AI Agents platform (chatbot/agent interface and backend services)
Domain
Customer Experience (CX) / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
TypeScript, React, Node.js, Web Standards, browser internals, performance optimization, software testing, CI/CD, scalable architecture
Preferred skills
mentoring, product mindset, industry trend awareness
Technologies
TypeScript, React, Node.js
Responsibilities
Maintain and develop the Zendesk AI Agents platform; suggest and pursue codebase/architecture improvements; contribute to modularization and scalable architecture; build user-friendly frontend applications for client workflow automation; ensure stable and intuitive new product features; experiment with new tools to improve UX and reduce complexity.
Seniority
Senior, hands-on IC
