Smart Hands Technician
Core
Provides client-requested onsite support including visual checks, basic equipment handling, cabling assistance, and escorting in a live data hall environment.
Role type
Smart Hands Technician
Builds
Supports general operational tasks, tool control, inventory management, and work-area readiness.
Domain
Data centre operations / IT hardware support
Deliverable
physical/clinical work
Required skills
Basic understanding of data centre equipment, racks, cabling, access control, and ESD requirements; Experience with ticketing systems and service records; Ability to follow instructions precisely and escalate appropriately; Strong attention to detail and procedural discipline.
Preferred skills
Experience with remote hands or Smart Hands support; Basic rack, network-cabling, and hardware identification capability.
Technologies
Ticketing systems
Responsibilities
Respond to approved Smart Hands requests within agreed timelines; Perform visual checks, status verification, label checks, and approved physical inspections; Provide basic cabling support, tracing, connection verification, and documentation; Escort customers, vendors, and contractors; Capture photographs, serial numbers, readings, and service evidence accurately; Identify tasks requiring specialist skills and escalate them promptly; Follow site procedures, ESD controls, PPE, and safe-work practices.
Seniority
Junior, hands-on IC