Technical Account Manager
Core
Manage a prestigious client's site portfolio and facilities management operations, ensuring 100% uptime and delivering services to SLA standards.
Role type
Senior Technical Account Manager
Builds
Operational and engineering facilities management services for a single client portfolio
Domain
Commercial Real Estate / Facilities Management
Deliverable
client delivery
Required skills
Business and financial acumen, strategic planning, stakeholder management, team leadership, risk management, contract compliance, continuous improvement, incident management, reporting
Preferred skills
Technological automation expertise, succession planning, mentorship
Responsibilities
Drive client and Contractor strategy across the portfolio, liaise with client's operational and engineering facilities management, manage sub-contractor and contractor teams, oversee escalations and incidents, ensure accurate accounts and management information (MI) delivery, manage site portfolio risk profile, lead team development and succession planning, investigate opportunities for technological automation.
Seniority
Senior, hands-on IC