RSOC Monitoring Analyst (Johor Bahru)
Core
Monitor physical security, safety, and infrastructure systems in a data center environment, performing triage and incident escalation.
Role type
Operations-level monitoring analyst
Builds
Real-time situational awareness and incident response coordination for data center operations
Domain
Data center operations / Physical security / EHS
Deliverable
dashboards & analysis
Required skills
Monitoring of access control systems, video surveillance systems, intrusion detection systems, safety and environmental alarm systems, incident triage and classification, incident escalation coordination, stakeholder notification, incident logging and reporting, adherence to standard operating procedures
Preferred skills
None stated
Technologies
ACS, CCTV, IDS, EHS alarm systems
Responsibilities
Perform continuous monitoring of access control, video surveillance, intrusion detection, and safety alarm systems; Conduct initial triage and classification of security, safety, and infrastructure incidents; Execute incident escalation according to defined models; Support incident communication coordination by notifying stakeholders and tracking status; Monitor infrastructure operational alerts and outages; Maintain accurate incident logs and reports; Adhere to standard operating procedures and escalation thresholds; Support 24/7 rotating shift operations
Seniority
Junior, hands-on IC
