Front Office Account Manager
Core
Technical account manager for FactSet's Execution Management System (EMS) and Portware, driving client retention, implementation, and feature delivery for financial institutions.
Role type
Senior IC technical account manager (financial markets)
Builds
Production EMS features, workflow changes, asset class implementations, and client-facing reports
Domain
Financial services / Trading technology
Deliverable
Production ML models | product features | client delivery
Required skills
Financial markets front office experience, project management, technical business analysis, SQL, software engineering collaboration, securities trading knowledge, FIX protocol, EMS system architecture
Preferred skills
Java coding, OMS experience, FX/Fixed Income trading expertise
Responsibilities
Lead pre-sale assessments and strategy definition for client accounts, gather and translate business requirements into functional specs, advocate for client needs internally, manage concurrent implementation projects, resolve technical issues with support teams, identify business opportunities aligned with Portware objectives
Seniority
Senior, hands-on IC