Operations Manager
Core
Lead facilities management operations for a shopping centre, ensuring safety compliance, contractor performance, and exceptional service for retailers and visitors.
Role type
Senior Facilities Management Operations Manager
Builds
Safe, compliant, and efficient shopping centre environment
Domain
Retail / Commercial Real Estate / Facilities Management
Deliverable
physical/clinical work
Required skills
Contractor management, budget management, health and safety compliance, team leadership, stakeholder relations, CAFM systems, risk management, business continuity planning
Preferred skills
IOSH qualification, IWFM membership, AssocRICS qualification, experience in retail/mixed-use environments
Technologies
CAFM systems, Microsoft Office
Responsibilities
Lead and coach site-based teams to achieve operational excellence; Ensure compliance with statutory health and safety regulations; Manage contractor performance and service level agreements; Build relationships with occupiers and stakeholders; Drive financial performance through budget and cost control; Oversee incident resolution and emergency response plans; Promote sustainability and continuous improvement; Lead recruitment and employee development.
Seniority
Senior, hands-on IC