Field Service Tech II
Core
Field technician responsible for installing, troubleshooting, and maintaining electronic gaming machines (EGMs) and utility products at customer casino sites.
Role type
Field Service Technician (Hardware/Field Support)
Builds
Electronic Gaming Machines (EGMs), Point of Sale (PTG), Table Games (ETG), and utility products for land-based casinos
Domain
Gaming industry / Hardware field service
Deliverable
physical/clinical work
Required skills
mechanical assembly, basic electronics troubleshooting, reading schematics/wiring diagrams, preventive maintenance, inventory management, hand tool usage, customer interaction
Preferred skills
technical or military training, knowledge of basic networking, Microsoft Office Suite
Technologies
Service Max, Zinc, Microsoft Office Suite
Responsibilities
Move, load, and transport products to customer sites; Install, setup, configure, and perform preventive maintenance on EGMs and utility products; Troubleshoot and resolve technical issues; Maintain part inventory and documentation; Interact with customers and coworkers professionally
Seniority
Junior to Mid-level, hands-on IC