Senior Director, Operations Quality
Core
Leads the global Operations Quality Management System to drive quality alignment across customers, suppliers, manufacturing, warehousing, and logistics for land-based gaming operators.
Role type
Senior Director, Operations Quality
Builds
Global quality management systems, corrective action plans, and continuous improvement programs for hardware and operations.
Domain
Land-based gaming / Hardware manufacturing / Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Quality Management Systems (QMS), Supplier Quality Management, Root Cause Analysis (5 Why, DFMEA, PFMEA), Lean Manufacturing, Six Sigma, Business Intelligence & Reporting, Cross-functional Leadership, Policy & Procedure Development, Incident Management (QIRs), Stakeholder Engagement
Preferred skills
Engineering degree, AS9100/ISO 9001/AS9102 standards knowledge, Electronic equipment inspection methods
Technologies
Microsoft Office, Business Intelligence tools
Responsibilities
Build and align the Quality Management system across operational functions; Drive supplier quality performance through documented improvement plans; Manage Quality Incident Reports and lead corrective actions; Establish quality improvement plans for manufacturing and logistics; Author and approve quality policies and procedures; Train and mentor direct reports and the wider organization; Collaborate with cross-functional teams (Engineering, Product, IT) to resolve quality issues; Determine KPIs and reporting metrics to highlight quality successes and opportunities.
Seniority
Senior Director, global leadership & strategy