Manager, Solution Adoption
Core
Leading a team of consultants to deliver onboarding and implementation experiences for Waystar's patient financial experience solutions, including payments, merchant processing, and healthcare financial data integrations.
Role type
Manager, Solution Adoption (Team Lead)
Builds
Patient financial workflows and implementation outcomes for enterprise health system clients
Domain
Healthcare Revenue Cycle / Patient Financial Services
Deliverable
client delivery
Required skills
Team leadership and development, healthcare revenue cycle expertise, patient financial workflows knowledge, healthcare payment systems experience, technical acumen for healthcare data integrations, Salesforce proficiency, project management, coaching and mentoring, HIPAA compliance understanding
Preferred skills
Epic or Cerner EMR integration experience, healthcare ERP systems knowledge, payment gateway and orchestration expertise, scaling professional services teams, reimbursement model understanding
Technologies
Salesforce, EMR (Epic/Cerner), ERP, Payment APIs, Payment devices (POS terminals, kiosks, card readers)
Responsibilities
Lead and develop a team of Solution Adoption Consultants, set performance expectations and conduct coaching, build scalable team structures, partner with Sales/Product/Engineering, oversee workload and resource allocation, ensure consistent adoption of implementation methodology, act as escalation point for complex client issues, drive accountability for project milestones, develop training programs, identify process improvements, communicate performance and risks to leadership
Seniority
Manager, hands-on IC with people management
