Director, Operations SME – Data Centers & Critical Env
Core
Senior technical and operational authority for complex, mission-critical data center accounts, ensuring best-in-class operational execution, site start-up support, reliability, and continuous improvement across electrical, mechanical, and critical environment systems.
Role type
Director, Operations SME (Data Centers & Critical Infrastructure)
Builds
Operational readiness and reliability for large-scale enterprise, hyperscale, or colocation data center portfolios
Domain
Data Center Operations / Critical Infrastructure / Electrical & Mechanical Systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Electrical systems (medium/low voltage, switchgear, UPS, generators), Mechanical systems (HVAC, chilled water, cooling technologies, fire), High density liquid cooling systems, Incident management and root cause analysis (RCA), Risk mitigation, Standardization of operating models, Mentorship of operations leaders
Preferred skills
Industry certifications (Uptime Institute ATS/Accredited Tier Specialist, CFM, PMP, LEED, CRL), Global or multi-region account experience, Digital tools (DCIM, CMMS, data analytics platforms)
Technologies
UPS systems, Generators, CRAC/CRAH, BMS/EPMS platforms, DCIM, CMMS
Responsibilities
Support solution development for operating client data center portfolios, Act as primary SME for critical facility operations, Lead technical assessments and operational readiness reviews, Drive deployment of operational platforms for maintenance, Partner with account leadership to align operations with business goals and SLAs, Mentor and develop operations leaders and technical teams
Seniority
Director, Senior Leadership
