Service Support Specialist
Core
Own post-sales order accuracy, scheduling, and fulfillment for mobile robotics and automated warehouse solutions.
Role type
Service Support Specialist (Post-Sales Fulfillment)
Builds
Post-sales order fulfillment and delivery for industrial mobile robots and warehouse automation systems.
Domain
Industrial Robotics / Warehouse Logistics
Deliverable
product features
Required skills
Order fulfillment management, ERP/WMS/CRM proficiency, stakeholder communication, issue investigation, process adherence, data accuracy
Preferred skills
Coaching colleagues, process improvement initiatives
Responsibilities
Review sales orders for accuracy and completeness; Monitor and schedule fulfillment based on inventory and capacity; Communicate order status and delays to stakeholders; Ensure customer-specific shipping instructions are followed; Assist with expediting urgent orders; Maintain accurate order records in ERP systems; Investigate shipment issues and coordinate resolutions; Provide post-sales support to Sales and Customer Service teams; Proactively identify and escalate fulfillment issues; Support process-improvement initiatives.
Seniority
Mid-level, hands-on IC
