Digital Consumer Experience Strategy & Research Lead
Core
Define and deliver experience strategy across digital products and services for the organization based on research and insights.
Role type
Senior IC consumer experience strategist
Builds
Digital product and service strategies, plans, and principles
Domain
Biopharma / Health technology
Deliverable
product features
Required skills
Strategic planning, user research synthesis, CX measurement frameworks, digital product management, business acumen, stakeholder management, international cultural sensitivity
Preferred skills
Master's degree in Design/HCI/MBA, pharma/health tech familiarity, storytelling, agility, resilience
Technologies
None stated
Responsibilities
Define experience strategy plans and principles; ensure strategy meets milestones; reallocate resources to deliver priorities; mentor CX team members; influence product and service strategy direction; integrate CX strategy into digital development processes
Seniority
Senior, hands-on IC