Social Worker
Core
Provides phone crisis services, assessment, triage, and brief treatment to individuals with psycho-social and mental health concerns to minimize risk and decrease Emergency Department utilization.
Role type
Crisis call therapist / Clinical social worker
Builds
Crisis intervention services for patients and community members
Domain
Mental health / Psychiatry / Behavioral health
Required skills
Psychosocial assessment, crisis intervention, triage, referral management, documentation, cultural humility, team collaboration
Preferred skills
Behavioral health assessments, biopsychosocial approach, team-based integrated care, cultural humility, anti-racism values
Technologies
Electronic medical records, Crisis Call Manual workflows
Responsibilities
Provide phone crisis services and triage calls; Establish communication loops with community healthcare agencies; Make referrals to inpatient/outpatient programs; Document treatment in electronic medical records; Coordinate patient scheduling, fees, and insurance; Supervise graduate students and offer learning experiences for medical residents; Participate in quality assurance and staff development activities.
Seniority
Mid-level, hands-on IC