Switchboard Operator
Core
Front-line reception and switchboard support ensuring a pleasant shopping experience for customers and associates.
Role type
Entry-level switchboard operator / receptionist
Builds
Customer service interactions, appointment scheduling, and store operations support
Domain
Retail
Deliverable
product features
Required skills
Phone call handling, customer service, clerical tasks, point-of-sale system operation, PBX system operation, basic math for discounts and change
Preferred skills
Knowledge of store layout, product knowledge, awareness of sales and events
Responsibilities
Answer and direct incoming phone calls, handle customer and associate questions, distribute applications, coordinate management appointments, maintain bulletin boards and post schedules, keep work area clean and stocked
Seniority
Entry-level, general supervision