Assistant General Manager
Core
Assists the General Manager in managing store merchandising, operations, inventory control, and customer service for a high-volume retail store.
Role type
Assistant General Manager (Store Operations)
Builds
Retail store operations and customer experience
Domain
Retail (Big Box / Outdoor / Sporting Goods)
Deliverable
product features
Required skills
Store operations management, inventory control, team supervision, financial reporting, customer service leadership, scheduling, loss prevention, planogram maintenance, payroll oversight, data analysis
Preferred skills
Servant leadership, problem-solving, interpersonal skills, PC proficiency (POS/inventory systems)
Responsibilities
Open and close the store; supervise Receiving, Customer Service, Maintenance, and Sales departments; manage staff hiring, training, scheduling, and performance appraisals; execute marketing initiatives and maintain planograms; control cash management and operating expenses; analyze business analytics to drive metrics; ensure safety and facility maintenance; provide legendary customer experiences through product recommendations and program promotion.
Seniority
Senior, hands-on IC