Call Center Pharmacy Technician
Core
Pharmacy Call Center Technician supporting retail pharmacy operations by processing prescriptions, managing patient profiles, and resolving insurance adjudication issues.
Role type
Pharmacy Technician (Call Center)
Builds
Prescription claims processing and patient profile management
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Pharmaceutical product knowledge, Insurance adjudication, Patient communication, Inventory management, Robotic dispensing system operation, Prescription data entry
Preferred skills
Bachelor's degree, PTCB or comparable national certification
Technologies
Pharmacy information systems, Ambulatory dispensing robotic technology
Responsibilities
Create patient profiles in pharmacy information system, Enter prescription plan information for processing, Address insurance and reimbursement issues with providers and patients, Retrieve and prepare medications for pharmacist review, Submit and manage inventory stock, Answer inbound calls and triage to appropriate staff, Intervene with Pharmacy Benefit Managers to resolve adjudication issues, Deliver medications to patients via concierge program
Seniority
Entry to Mid-level, hands-on IC