Service Specialist - Boats & ATVs
Core
Service Specialist supporting Service Department operations including unit inventory, pre-delivery inspection (PDI), delivery orientation, and assisting customers with service/warranty repairs for boats, motors, trailers, and ATVs/UTVs.
Role type
Service Specialist (Retail/Dealership)
Builds
Unit delivery orientations, service repair documentation, inventory management
Domain
Marine/ATV retail and service
Deliverable
product features
Required skills
Inventory management, pre-delivery inspection (PDI), customer service, parts sales assistance, documentation handling, data entry, warranty policy knowledge, payment processing
Preferred skills
None stated
Technologies
IDS (Dealer Management System), TMBC Repair Order system
Responsibilities
Greet customers and answer service/parts questions, unload and inspect new units, affix barcodes and update inventory, conduct final PDI and report issues, prepare delivery packets and explain operation/maintenance, assist with service documentation and work orders, process parts payments and batch reports, ensure payment before unit release
Seniority
Entry-level, general supervision