Associate, Technology Product Support
Core
Act as a Product SME and Solution Architect to support Aladdin users, drive product improvements, and resolve complex technical inquiries for financial workflows.
Role type
Associate, Technology Product Support (Product SME)
Builds
Aladdin platform workflows and client experience solutions
Domain
Financial Technology / Asset Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Azure DevOps, Power BI, Tableau, SQL, VBA, Excel, securitized asset classes, cashflow modeling, risk modeling, loan metrics (LTV, DSCR, debt yields), capital stack modeling, data governance
Preferred skills
None stated
Technologies
Azure DevOps, Power BI, Tableau, SQL, VBA, Excel
Responsibilities
Engage with Aladdin users on product-specific workflows; Own complex user inquiries to determine root cause and resolve; Act as key liaison between Client Experience, Engineering, and Product Marketing; Analyze client inquiry trends to implement solutions; Formulate strategic objectives to improve user experience; Partner with Engineering & SRE on Proactive Monitoring & Telemetry; Consult client teams to address complex compliance challenges
Seniority
Associate, hands-on IC