Ophthalmic Tech II (SEIU) - Eye Clinic Palo Alto - Full Time
Core
Provides technical ophthalmic and administrative assistance for the Byers Eye Institute multi-specialty group practice, including patient care, diagnostic testing, and minor procedure support.
Role type
Ophthalmic Technician II
Builds
Diagnostic test results, patient care plans, and clinic operational efficiency
Domain
Healthcare / Ophthalmology
Deliverable
physical/clinical work
Required skills
Ophthalmic medical terminology, visual acuity measurement, tonometry, autorefractometry, lensometry, tonometry, pupillary defect evaluation, confrontational field testing, administration of eye drops, minor surgical procedure assistance, equipment maintenance, patient education, triage, scheduling, billing submission, insurance verification, Microsoft Word & Excel, typing speed and accuracy, writing concisely and clearly, prioritizing activities, analyzing clinical and administrative information, multitasking, organizing and prioritizing duties, knowledge of ophthalmic clinical protocols, flexibility and adaptability, calm interaction with difficult patients, professional work skills in fast-paced settings, strong organizational and follow-up skills, ability to work independently with minimal supervision
Preferred skills
None stated
Technologies
Microsoft Word, Microsoft Excel, electronic medical record systems, diagnostic testing equipment (microperimetry, experimental equipment)
Responsibilities
Obtain medical histories from patients with standard and rare medical disorders; record patient ocular history, obtain visual acuity, perform autorefractometry, lensometry, tonometry, pupillary defect evaluation, confrontational field testing, and administer eye drops for pupil dilation with topical anesthesia; assist with minor procedures including setting up instruments and medications, responding to physician needs, and preparing instruments for reprocessing; process patient requests for medication refills; maintain equipment and supplies for patient examination rooms; clean/disinfect instruments and equipment routinely; prepare necessary supplies for diagnostic testing, exams, and procedures; provide basic maintenance of clinic equipment; ensure instruments and devices are clean, fully functional, and sterilized if necessary; ensure rooms are stocked daily with medications and ophthalmic supplies; consult with physician concerning test results and alert physician to positive test results or test abnormalities; serve as liaison between the medical staff and patients to answer questions, coordinate patient care, and provide patient education; monitor and track work requests; perform all tasks in a safe manner in compliance with organizational safety policies; maintain confidentiality of all records and information related to patients, physicians, employees, the University and in related interests; triage patient issues to achieve timely resolution; respond to requests by doctors and staff during clinic; follow up calls to patients, checking on status after procedures, appointment verifications or reschedules; assist with file preparation, inputting appropriate forms in charts, insurance verifications and approvals; maintain clinic/patient flow, balancing diagnostic testing requirements, patient appointment times, and non-appointment activities; follow up on diagnostic testing (radiology reports, culture results, pathology results, lab work) ordered by the provider for their review; coordinate service requests with appropriate vendors and Stanford IT Support teams; assist assistant technical manager(s) and clinic manager with design and implementation of educational programs, which support professional growth and staff development; assist assistant technical manager(s) and clinic manager with safety monitoring program efforts, which support hospital policies and procedures; assist with pharmaceutical inventory and logs; identify variances; support and participate in department huddles and team meetings; demonstrate CICARE service standards; perform other duties or projects, as assigned, or requested
Seniority
Mid-level, hands-on IC