Customer Care Specialist
Core
Ensure excellent service values and enhance the Patient Experience for patients and families at Stanford Health Care Gift Shops by selling merchandise and maintaining high C-I-CARE standards.
Role type
retail customer care specialist
Builds
retail gift shop inventory and patient-facing service experience
Domain
healthcare retail
Deliverable
product features
Required skills
cash handling, point of sale (POS) operation, inventory management, merchandising, customer service, cycle counting, stock replenishment
Preferred skills
upselling, aesthetic environment creation, inventory transfer coordination
Technologies
Point of Sale (POS) software
Responsibilities
Sell merchandise and process credit card/cash transactions; assist customers in locating and purchasing retail items; receive, inspect, tag, and stock inventory; maintain shop appearance and organize assigned zones; conduct accurate cycle counts and physical inventories; clean shelves and fixtures.
Seniority
Individual Contributor, entry to mid-level