Product Lifecycle Manager, CCaaS
Core
Lead product strategy, roadmap, and lifecycle management for CCaaS platforms, aligning stakeholders to support organizational strategy and measurable outcomes.
Role type
Senior Product Lifecycle Manager (CCaaS)
Builds
Contact Center as a Service (CCaaS) platforms and related capabilities
Domain
Healthcare technology / Contact Center solutions
Deliverable
product features
Required skills
Market research, requirements documentation (MRD/BRD/PRD), product positioning, pricing strategy, cross-functional leadership, solution design, risk management, stakeholder alignment, data analysis, go-to-market planning, user experience design, project management
Preferred skills
CCaaS Certification
Technologies
Agile/Scrum, wireframing, UI/UX design, analytics tools
Responsibilities
Specify market and organizational requirements through primary and secondary research; Deliver Market Requirements Documents (MRDs), Business Requirements Documents (BRDs), and Product Requirement Documents (PRDs); Develop core positioning, messaging, and pricing matrices; Work with cross-functional partners to build and launch products; Manage external service providers and partners; Lead product solution design and make key decisions on capabilities and integrations; Present product features and roadmaps to customers and executives; Isolate and manage risks throughout the development and launch process; Provide data analysis for strategic decision-making; Educate internal teams on product capabilities and roadmap changes.
Seniority
Senior, hands-on IC