Software Support Engineer - Tier 3
Core
Provide Tier 3 software support for semiconductor equipment, resolving complex field escalations without code changes and driving root cause analysis.
Role type
Senior Software Support Engineer (Tier 3)
Builds
Production software solutions for semiconductor and display equipment
Domain
Semiconductor manufacturing equipment and materials science
Deliverable
client delivery
Required skills
Root cause analysis, complex system troubleshooting, Linux and Windows administration, database management, technical documentation, stakeholder communication
Preferred skills
Software development, software testing and integration, DevOps tooling
Technologies
Microsoft, Linux
Responsibilities
Contain field software escalations requiring no code changes, analyze product and system issues to resolve complex customer problems, reproduce issues on internal systems, develop training programs for field engineers, create support specifications and documentation, implement utilities to enhance customer experience
Seniority
Senior, hands-on IC