Advanced Billing Specialist/Sr Billing- EB Ops
Core
Process customer bills and file feeds for group life and disability insurance, ensuring accuracy and resolving billing discrepancies.
Role type
Senior individual contributor billing specialist
Builds
Accurate initial bills and file feed data for external customers
Domain
Insurance (Employee Benefits, Group Life & Disability)
Required skills
Advanced Excel (VLOOKUP, pivot tables, macros), billing reconciliation, file feed management, customer service, project management, data analysis
Preferred skills
Group life/disability insurance product knowledge, broker/customer meeting leadership, emerging technology adoption
Technologies
Excel, XML, fixed-width formats, pipe-delimited formats
Responsibilities
Analyze and resolve complex billing inquiries; communicate with customers and vendors on file feed data; lead broker/customer meetings to negotiate solutions; manage new billing file implementations; compare file data against system records for accuracy.
Seniority
Senior, hands-on IC