Global Software Support Engineer-Semi-Xi'an
Core
Resolve moderate complexity software application and system issues for Applied Materials' semiconductor equipment, investigating high-value problems and systemic bugs.
Role type
Software Support Engineer
Builds
Customer software support via ticketing systems, Software Change Notifications, and Key Feature Procedures
Domain
Semiconductor equipment software
Deliverable
client delivery
Required skills
software troubleshooting, ticket management, stakeholder reporting, documentation creation, testing and verification, training junior engineers
Preferred skills
conceptual knowledge in software discipline, business driver understanding, informal guidance to new members
Technologies
Software Ticketing system
Responsibilities
Analyze and resolve equipment software application and systems issues; Provide customer software support via ticketing system; Create and verify Software Change Notifications and Key Feature Procedures; Develop customer-focused feature documentation; Participate in software specification and design reviews; Assist in training junior engineers
Seniority
Mid-level, hands-on IC