Global Product Support Engineer III
Core
Develop service procedures, troubleshoot equipment, and train engineers on semiconductor deposition tools.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Technical Product Manuals, Customer Engineering Notices, training packages, and Best Known Methods for metal deposition products
Domain
Semiconductor manufacturing equipment (Atomic Layer Deposition, CVD)
Required skills
Failure analysis, procedure development, root cause analysis, technical documentation, training delivery, cross-functional collaboration
Preferred skills
FMECA process participation, CAPA process ownership, new product introduction support
Technologies
Atomic Layer Deposition (ALD), Plasma Enhanced ALD (PEALD), Chemical Vapor Deposition (CVD), uWave, CCP RF
Responsibilities
Develop new procedures and Best Known Methods (BKMs) to service new products; Participate in or own first chamber Build & Test in Apps lab; Partner with Quality & Reliability group to review and address Top Field Issues; Develop and document procedures to install, retrofit, and maintain the product; Train Customer Engineers, Process Engineers, and Technical Product Support assigned to customers
Seniority
Senior, hands-on IC