Global Software Support Engineer
Core
Resolve low-complexity equipment software application and systems issues for semiconductor and display manufacturing customers.
Role type
Junior IC software support engineer
Builds
Software support for chip and display manufacturing equipment
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
client delivery
Required skills
software troubleshooting, installation/upgrade instructions, product testing, documentation reviews, customer training, ticketing system usage, standard problem analysis
Preferred skills
none stated
Technologies
none stated
Responsibilities
Understand and resolve internal and external application and systems issues; Create, test, and verify installation/upgrade instructions for product releases; Provide off-hours customer support via pager and cellular telephone; Provide on-going training to customers for technical and systems issues; Participate in product testing, documentation reviews, and user conferences; Deliver updates and reports to managers, partners and peers
Seniority
Junior, entry-level IC