R2614509 Patient Services Liaison
Core
Primary point of contact for ambulatory pharmacy access and affordability services, ensuring patients receive timely medication therapy.
Role type
Patient Services Liaison (Pharmacy Access Specialist)
Builds
Patient access services, prior authorization processing, and internal health system pharmacy utilization.
Domain
Healthcare / Retail Pharmacy / Ambulatory Care
Required skills
Prior authorization processing, Copay assistance program navigation, Pharmacy dispensing software proficiency, Electronic health records (EHR) management, Patient communication, Stakeholder coordination
Preferred skills
Retail pharmacy technician leadership experience, Process improvement analysis
Technologies
Microsoft Office (Word, Excel), Pharmacy dispensing software, Electronic health records
Responsibilities
Process prior authorizations and secure patient assistance for high-cost therapies; Coordinate communication between patients, providers, staff, pharmacy, and payers; Provide education to providers and patients on internal pharmacy value; Facilitate prescription delivery coordination; Track activity and report KPIs for quality improvement; Support clinic operations including extended hours and backup coverage.
Seniority
Individual Contributor, Mid-level (1-3 years experience)