Global Product Support (GPS) Engineer IV (E4) – Sculpta Platform
Core
Senior support engineer owning and resolving complex field and factory issues for Sculpta semiconductor patterning systems, driving reliability improvements and technical leadership.
Role type
Senior individual contributor product support engineer
Builds
Fab-ready semiconductor patterning systems (Sculpta platform) for leading chip manufacturers
Domain
Semiconductor capital equipment / Materials engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
electro-mechanical systems troubleshooting, root cause analysis, data-driven problem solving, CAPA execution, NPI support, technical documentation, mentoring
Preferred skills
vacuum systems, plasma chambers, robotics, motion control, RF subsystems, data analysis tools (JMP, Excel, Power Query), fleet analytics, FRACAS, DFMEA
Technologies
Sculpta platform, JMP, Microsoft Excel, Power Query
Responsibilities
Lead high-severity system escalations and root cause investigations; Define and drive corrective and preventive actions (CAPA); Provide senior-level technical support to key customers; Support New Product Introduction (NPI) and early customer ramp; Author and review technical documentation; Mentor junior support engineers
Seniority
Senior, hands-on IC