Technical Support Engineer - Etch AMNA
Core
Provide remote and on-site technical support to Field Service Operations for complex equipment malfunctions, wafer issues, and performance enhancements in semiconductor manufacturing.
Role type
Senior Technical Support Engineer (Semiconductor Etch)
Builds
Escalation closure for complex equipment issues and support for NPI development at key customer sites
Domain
Semiconductor manufacturing / Materials engineering
Deliverable
client delivery
Required skills
Semiconductor etch equipment troubleshooting, root cause analysis, advanced troubleshooting methodologies, technical documentation, on-site coaching
Preferred skills
Design for Service (DFx) project support, new product introduction (NPI) support, innovative troubleshooting tool development
Technologies
SAP, VSPI, ARK
Responsibilities
Resolve complex technical escalations with focus on time to resolution, attend customer field issues meetings, publish technical lessons learned and troubleshooting guides, provide on-site coaching to Field Service Operations, support Alpha and Beta site testing, support NPI development early in product life cycle, create innovative advanced troubleshooting tools, coach less experienced colleagues
Seniority
Mid-Senior, hands-on IC with mentorship