Service Product Line Management - MDP
Core
Manages service operations performance and acts as the Field Service Operations (FSO) focal point for field product support in the AMT/AMSEA region.
Role type
Service Product Line Management
Builds
Service contracts, supply chain, quality, and field readiness for semiconductor equipment
Domain
Semiconductor manufacturing equipment and materials engineering
Deliverable
client delivery
Required skills
Semiconductor equipment production experience, ALD/PVD/MCVD technology understanding, service contract KPI management, material and labor analysis, cross-functional matrix influence, field escalation management, repair and refurb project leadership, field readiness planning, knowledge management, executive communication
Preferred skills
Engineering degree background
Technologies
ALD, PVD, MCVD
Responsibilities
Track and drive service contract KPIs (Uptime, Availability, Stoploss), perform material and labor analysis for margin improvement, own service quality execution, drive high-level customer and field escalations, lead repair and refurb projects with Engineering, ensure field readiness and tool maintenance capability, proliferate best practices across teams, communicate execution risks to senior executives
Seniority
Manager, regional operations leadership