Senior Manager, Specialty Pharmacy Business and Operations
Core
Directs specialty pharmacy support and operations to deliver service, quality, compliance, and operational performance outcomes aligned to client departmental objectives.
Role type
Senior Manager, Specialty Pharmacy Business and Operations
Builds
Specialty pharmacy services for clients
Domain
Healthcare / Specialty Pharmacy / Operations
Required skills
Strategic planning, cross-functional coordination, governance establishment, workflow transformation, resource allocation, stakeholder influence, process standardization, issue resolution
Preferred skills
Master's degree in MBA/Healthcare Admin, Customer experience certification, Project management certification, Service management certification, Process improvement certification
Technologies
Case management systems, Operational reporting tools
Responsibilities
Drive strategic direction and develop business cases for specialty pharmacy growth; Direct cross-functional coordination across pharmacy operations, fulfillment, inventory, customer support, and technology teams; Establish governance routines and operational controls for audit readiness and compliance; Drive transformation of workflows and onboarding practices to improve throughput; Optimize operational resource allocation and staffing coverage; Influence senior stakeholders using operational metrics and trend analysis; Standardize workflow systems and operational reporting; Resolve escalated operational issues and negotiate cross-functional trade-offs
Seniority
Senior, hands-on IC with management leadership
