M365 Operations Manager
Core
Leads operational management, governance, and continuous improvement of Microsoft 365 collaboration and productivity environment for an enterprise.
Role type
Senior M365 Operations Manager
Builds
Standardized support practices, measurable service insights, repeatable operating processes, and automation for M365 services.
Domain
Enterprise IT Operations / Microsoft 365 Administration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
M365 administration, team leadership, SLA management, vendor management, budget planning, automation implementation, governance controls, migration management, reporting dashboard creation
Preferred skills
Large enterprise M365 experience, M&A integration experience, AI-assisted operations knowledge, ServiceNow proficiency
Technologies
Microsoft 365, Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID, ServiceNow, Active Directory
Responsibilities
Lead a team of system administrators for M365 support; Build and maintain reporting dashboards for service health and adoption; Manage M365 migrations, integrations, and lifecycle activities; Define and maintain administration standards and governance controls; Support budget planning and cost management for M365 services; Monitor service performance against SLAs and manage vendor relationships.
Seniority
Senior, hands-on IC with team leadership