Patient Services Liaison
Core
Primary point of contact for ambulatory pharmacy access and affordability services, navigating prescription barriers and coordinating medication therapy for patients.
Role type
Patient Services Liaison (Pharmacy Access Specialist)
Builds
Patient access to high-cost retail and infusion therapies via internal health system pharmacy services
Domain
Healthcare / Retail Pharmacy / Ambulatory Care
Required skills
Prior authorization processing, Copay assistance program navigation, Retail pharmacy operations, Electronic health records (EHR) proficiency, Pharmacy dispensing software, Stakeholder communication, Process improvement, KPI reporting
Preferred skills
Lead tech experience, Microsoft Office (Word/Excel), Clinic operations support
Technologies
Electronic health records, Pharmacy dispensing software, Microsoft Office
Responsibilities
Process prior authorizations and secure patient assistance for high-cost therapies; Coordinate communication between patients, providers, staff, pharmacy, and payers; Provide subject matter expertise on retail pharmacy access; Educate providers and patients on internal pharmacy value; Facilitate prescription delivery coordination; Track activity and report KPIs for quality improvement; Support clinic operations including extended hours and backup coverage.
Seniority
Mid-level, hands-on IC