Patient Services Liaison
Core
Primary point of contact for ambulatory pharmacy access and affordability services, navigating prescription barriers and coordinating medication therapy for patients.
Role type
Patient Services Liaison (Pharmacy Access Specialist)
Builds
Patient access services and medication therapy management programs for health system clients
Domain
Healthcare / Retail Pharmacy
Required skills
Prior authorization processing, copay assistance program navigation, pharmacy dispensing software proficiency, electronic health records (EHR) management, stakeholder communication, process improvement analysis
Preferred skills
Lead tech experience, Microsoft Office (Word/Excel) proficiency
Technologies
Pharmacy dispensing software, Electronic Health Records (EHR), Microsoft Office
Responsibilities
Process prior authorizations and secure patient assistance programs; coordinate communication between patients, providers, staff, pharmacy, and payers; educate providers and patients on internal pharmacy services; track activity and KPIs for quality improvement; provide backup coverage and support extended hours as needed.
Seniority
Mid-level, hands-on IC