Sr Program Support Specialist
Core
Senior Program Specialist supporting pharmaceutical supply resiliency programs, managing day-to-day activities, implementations, and cross-functional initiatives for health system customers.
Role type
Senior IC program specialist (pharmaceutical supply chain)
Builds
Pharmaceutical supply resiliency programs and operational improvements for health system customers
Domain
Healthcare / Pharmaceutical Supply Chain
Required skills
Program management, Project management, Cross-functional stakeholder management, Risk management, Customer relationship management, Process improvement, Data analysis, Presentation skills, Independent execution, Documentation
Preferred skills
Pharmacy Technician Certification, Health system experience, Hospital experience, Pharmaceutical distribution experience, Healthcare supply chain experience, Project management certification
Technologies
Project management tools, Program tracking software, Data analysis tools
Responsibilities
Manage assigned program responsibilities, customers, projects, and workstreams from planning through completion; Proactively identify and resolve operational issues; Serve as primary program resource for health system customers; Independently lead customer and internal meetings, presentations, and training; Support customer implementations from planning through go-live; Build effective cross-functional partnerships across Sourcing, Replenishment Operations, Pricing, Finance, Contracts, Legal, Sales, Technology, and Analytics; Monitor program and customer performance and analyze trends; Identify opportunities to improve and standardize workflows and processes.
Seniority
Senior, hands-on IC