Customer Support Technician
Core
Perform preventive and remedial maintenance, troubleshooting, and start-up activities for semiconductor manufacturing equipment in customer clean rooms.
Role type
Field service technician (semiconductor equipment)
Builds
Operational uptime and process stability for semiconductor fabrication systems
Domain
Semiconductor manufacturing / Materials science
Deliverable
physical/clinical work
Required skills
Preventive maintenance, troubleshooting, wet cleaning, Statistical Process Control, quality improvement methods, PPE usage, hand/power tools
Preferred skills
Associate's Degree
Technologies
Semiconductor equipment systems, Statistical Process Control (SPC)
Responsibilities
Plan and execute daily, weekly, and periodic maintenance on systems; troubleshoot process variations; perform TIER II start-ups and assist with TIER III; instruct customers on system operation; track equipment performance and plan uptime improvements; serve as liaison with customer front-line management.
Seniority
Entry-level to Mid-level, hands-on IC