Service Manager
Core
Supervise and coordinate store employees across all departments to ensure prompt, friendly customer service and smooth store operations.
Role type
Service Manager (Retail Store)
Builds
Customer service experience and operational efficiency for the retail store
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team supervision, schedule planning, customer service, employee training, performance evaluation, inventory management, cash handling, safety compliance
Preferred skills
2+ years of similar work experience, ability to solve practical problems, arithmetic calculations
Technologies
POS systems, payroll systems, inventory reports
Responsibilities
Greet customers and handle customer issues, plan and adjust work schedules, train workers on policies and procedures, evaluate employee performance, order and verify merchandise, handle cash registers and transactions, enforce safety procedures, compile managerial data
Seniority
Individual Contributor, Mid-level