Aisles Online Service Lead
Core
Lead and manage daily operations for the Aisles Online department, ensuring accurate and timely order fulfillment while supervising staff and handling customer service.
Role type
Service Lead
Builds
Online grocery orders and customer service experience
Domain
Retail / Grocery
Deliverable
product features
Required skills
Team leadership, operational planning, customer service, quality control, conflict resolution, training, inventory management, vehicle operation
Responsibilities
Supervise and direct Aisles Online employees, resolve customer concerns, maintain quality control and cleanliness, communicate with department leadership regarding labor and logistics, train new employees, manage employee records and performance reviews, handle phone orders, operate delivery vehicles, perform physical tasks associated with order fulfillment and sanitation.