Customer Service
Core
Handle a wide variety of in-store transactions including mailing packages, sending money, cashing checks, and selling licenses to make customers feel welcomed and valued.
Role type
Customer Service Associate (Retail)
Builds
In-store customer service transactions and store operations
Domain
Retail / Consumer Goods
Deliverable
product features
Required skills
Arithmetic calculations, problem solving, clear communication, guiding customers, organizing materials, following procedures
Preferred skills
Teamwork, willingness to learn, calm under pressure
Responsibilities
Greet customers and process transactions, weigh and mail packages, process money orders and checks, sell licenses and lottery tickets, assist with dry cleaning and bottle refunds, maintain clean work area, answer telephone, adhere to hygiene and dress standards
Seniority
Entry-level, hourly associate